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Tenants

Your guide


Finding a property
The first step is to register details about yourself and about the accommodation you require. We then search our database for suitable properties for you to view. If not urgent, we log your details so that we can contact you as suitable properties become available. It is wise to start looking about a month before you wish to move. Our tenancies are granted for a minimum term of 6 months.

Viewings
Viewings will be arranged at times to suit you, including evenings and weekends, and you will be accompanied by a member of staff, who can give advice and answer any questions that you may have.

Reserving the property
Once you have decided on a property, you will need to reserve it by paying a 'holding deposit', usually equivalent to two week's rent. Assuming that the tenancy goes ahead, this will be deducted from the monies due before you move in. If the landlord declines to grant the tenancy, it will be refunded, minus an administration fee. Should you decide not to go ahead with the property, the 'holding deposit' is not refundable. Please note that we do not accept the Council Bond Scheme.

References
As a minimum we will require satisfactory references from your employer (or college), and a previous or current landlord. We may also require a personal reference, and sometimes a guarantor. In addition a credit check may be undertaken. We use the services of Homelet an independent referencing company to obtain and evaluate these references.

Rents
Rents are normally quoted calendar monthly exclusive, and payable monthly in advance. The tenant is responsible for all of the utility costs e.g. Council Tax, Water Rates, Gas, Electricity and Telephone. All rents are payable by bank standing order to our company bank account. Housing Benefit clients will pay a top up on a 4 weekly basis.

Deposit
A security deposit of a minimum of six weeks rental must be paid, and will be held by ourselves as stakeholders in a secure client account throughout the tenancy term. This is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.

Fees
Please contact this office for information regarding fees

Insurance
We recommend that contents insurance is taken out by all tenants to safe guard your own belongings and the fixtures and fittings belonging to your landlord

Pets
Unfortunately not every landlord will accept a pet. Should your landlord agree to a pet residing, an additional deposit amount is required